Elements and Performance Criteria
- Elements define the essential outcomes
- Establish respectful relationships with people with mental health issues
- Communicate in a way that develops and maintains respect, hope, trust and self-direction
- Work in a way that reflects and prioritises the person’s right to self define and direct their own recovery
- Recognise and respect the person’s social, cultural and spiritual differences
- Support the person to understand and exercise their rights
- Maintain confidentiality and privacy of the person within organisation policy and protocols
- Determine the needs of people with mental health issues
- Gather and interpret information about the person’s needs from the person and other agreed sources
- Identify and discuss with the person services and strategies that support empowerment and recovery
- Support the person to express their own identity and preferences and avoid imposing own values and attitudes
- Identify duty of care and dignity of risk considerations in collaboration with the person
- Work with people with mental health issues to meet aspirations and needs
- Provide support that facilitates progress towards the person’s goals in collaboration with the person and their care network
- Work in ways that uphold the person’s rights
- Adapt service delivery within organisation policies and procedures to meet the person’s specific needs and requirements
- Document interactions and services according to organisation policy and procedures
- Respond promptly and supportively to people experiencing distress or crisis
- Work within the limits of own knowledge, abilities and work role and make referrals to other services as indicated by the person’s needs